It’s human nature to have an opinion. As consumers, we are drawn to voicing these opinions by reviewing our doctors, cars, smartphone apps, schools, neighborhoods, and more. There are entire websites dedicated to rating and reviewing products and services. With that being said, word-of-mouth can make or break a business. Though chimney companies don’t always provide a tangible product, their service is something that can be life changing for their customers. Because of this, they too warrant review.
Why Your Review Matters
Reviews are beneficial to both companies and potential customers. As virtual word of mouth, they provide insight into a companies quality of work, professionalism, pricing, and ethic. In addition, this helps potential customers decided to or not to work with a company. For businesses reviews are a great marketing tool. Online review engines are a great place for satisfied customers to go on and boast about the great service that they received.
At Northwest Fireplace and Chimney of Valparaiso, Indiana we are improved by our customer reviews and welcome them—good or bad. Each review helps us better our business practices and provide the best service possible to our customers.
Where to leave a review?
Though Google is our first recommendation, sites like Angie’s List, the Better Business Bureau, and Yelp! are also great sites to leave reviews on. Facebook is also a good place to leave a review and interact with the business.
Tips for Writing Your Review
1. Leave a Detailed Account
Whether your experience was good or bad, detailing the specific account is best for other customers and for the chimney sweep company to satisfy customers. Giving a negative review with no explanation doesn’t hep us improve our services!
2. Include the Services Rendered
You might be inclined to leave a negative or positive review based on the time it took for services to be completed or some other factor that might have been a surprise to you. It’s important to include what kind of services were scheduled so that others understand the rating.
3. Be Honest
Leaving a dishonest negative review doesn’t help us improve. and other customers can always spot a dishonest positive review. The best way to help us do our job better is to leave us an honest review.
Northwest Fireplace and Chimney strives to be the best chimney sweep company in the area since 2010 and credits much of it’s success to customer reviews and word of mouth advertising. We’ve had an A+ rating from Angie’s List and Better Business Bureau (BBB) since 2012.
If you are ready to schedule your chimney sweep or inspection with the chimney company with an A+ rating, call Northwest Fireplace and Chimney today at (219) 413-2349.